outcomes

  • 10+ successful feature launches including website redesign and enabling online checkout for a distinct customer group.
  • Increased ecomm product mix while improving inventory accuracy for 3 companies.
  • Fully personalized Salesforce implementation, including modifications to serve as project archive in addition to CRM pipeline.
  • Developed and rolled out standardized response protocols for all escalated situations involving workers, customers, and business partners.
  • Extended 400+ job offers.

experience

  • Managed and grew team from 35 to 600+ independent contractors and employees.
  • Conducted 1000+ job interviews for roles at all levels.
  • Agile methodology for web development and team leadership.
  • Self-directed mastery of 8+ ecomm and CRM platforms.
  • Self-directed mastery of 4+ data analytics and visualization platforms for improved decision-making.
  • Line-item budgeting and P+L responsibility.

education